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The results of incomplete O&Ms could be disastrous... in more ways than one!


Builders are under more and more pressure to document everything they build during construction and deliver a complete set of O&Ms for handover at practical completion to the owner or facility manager.

The risk for property owners has never been higher, with State regulatory authorities issuing finds of up to $88,000 per breach of non-compliance of a building.

Recent disasters have highlighted the problems associated with building properties and knowing exactly what was used to build your property. But how do you know what was used?

We have a saying “You don’t know, what you don’t know…until it’s too late!

Builders must do more to make it easier for a property owner to know and understand everything about their building.

How do builders provide this information currently? With boxes and boxes of paper manuals... telling the Facility Manager “It’s all in there. Somewhere”.

At a recent State government audit of 305 existing buildings, only one building was able to find the critical cladding information for a building within minutes of starting the investigation.

The Department had implemented the OandMs system and process on that building.  It took three clicks and less than one minute to find the certificates of conformity and independent test reports of the cladding.  The comment was made” I wish we had this system on the other 304 buildings”.

More importantly though, a complete set of O&Ms and a well-structured facility management service plan protects the occupants and visitors to the building from potential harm or - worse still - death.

If this all seems rather extreme you only have to look at the 2017 Grenfell Tower disaster in London where no less than 70 people lost their lives.

Apart from the human tragedy of a situation like that, you only need to consider the potential legal liability of an event like that to realise that the cost of compiling quality O&Ms is relatively small indeed.

Stop accepting substandard project O&Ms... call 1300 784 910 or email richard@oandms.com.au to book a 15 minute, one-on-one demonstration.

As a proven and tested system, OandMs brings a completely different methodology to a decades old process.

Our focus is on making sure your facility manager gets the building information they need to run the airport and manage compliance after practical completion.

OandMs is the only service to provide your builder with a definitive “road map” of what each trade will need to deliver on your projects... this has never been done before.

This bar chart shows the amount of documentation handed over at practical completion for two projects - valued at over $200M each - for a state government department.

The builder was the same for both projects.

O&Ms for the first three buildings were collected using one of our competitor’s popular products - a digital, collaboration on-line system.

The O&Ms for the remaining three buildings were collected using our system and process. We think the results speak for themselves.

Whether the collection of O&Ms data for your facility is mandatory or not, you owe it to yourself and your facility's occupants to ensure that their safety is guaranteed.

Our OM system clearly sets out the required documents in clear, concise checklists, itemising every document required.

The Building Minister’s Forum (BMF) commissioned a major investigation by Professor Peter Shergold AC and Ms Bronwyn Weir on the compliance and enforcement issues currently facing the building and construction industry in Australia.

Titled ‘Building Confidence – Improving the effectiveness of compliance and enforcement systems for the building and construction industry across Australia,’ the Shergold Weir Report presents a comprehensive analysis of the current issues facing our industry with recommendations for the future.  It also contains important recommendations for the profession of building surveying.

Included in the recommendations is a national best practice model to strengthen the effective implementation of the National Construction Code.

The 24 recommendations that comprise the model derive from the authors’ assessment of the effectiveness of compliance and enforcement systems for the building and construction industry across Australia.

Download a copy of the report by clicking the button.